Customer Service

Shipping & Delivery

Most orders placed by noon EST are shipped the same business day (M-F) or within 1-3 business days at the latest from the date the order was placed if the product is not currently in our warehouse.

Some orders are shipped direct from the manufacturer. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price.

Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location.

Please verify your shipping address before you submit your order to ensure the quickest possible delivery.

International Shipping

We ship worldwide! All international orders must be greater than $100 USD before shipping in order for your order to be processed. International orders are shipped via DHL Express and usually take 2-5 business days for delivery. Tracking information will be emailed once your order has shipped. *International Note: we are not responsible for paying import duty tax. Your package may require a signature and payment of a duty upon arrival. Duties vary by country.

Privacy & Security

We don't like it when someone gives away our personal information and neither do you! That's why we don't rent, sell or share your personal information with anyone, EVER!

We only collect the email addresses and contact information of those who choose to receive our email newsletters or complete a merchandise order. The information we collect is used for internal review and is then discarded, used to improve the content of our website, and used to notify consumers about updates to our website. We will not sell your email address to another company, nor do we make our email database available to the public. If you have selected to subscribe to one our e-mail newsletters you can unsubscribe at any time.

CompleteNutritionAndWellness.com, like most Web sites, uses a feature of your browser to set a "cookie" on your computer. We cannot tell your name or any personal information about you based solely on the cookie. Unless you specifically tell us your name and other identifying information, we will never know who you are. All the cookie tells us is what functions you perform when you are on the site so that we can keep track of your transaction. A cookie also helps CompleteNutritionAndWellness.com note particular traffic patterns on the site so that we can improve what we offer. Every browser allows you to reject cookies or to choose which cookies you will accept. Rejecting cookies, however, may sometimes interfere with your ability to use all the features and benefits of our site.

We will cooperate with law enforcement and judicial authorities, and we may provide personally identifiable information to appropriate government authorities upon receipt of a subpoena or court order, or to cooperate with a law enforcement investigation. We will fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We also reserve the right to report to law enforcement agencies activities that we in good faith believe to be illegal.

This privacy policy is subject to change at the sole discretion of CompleteNutritionAndWellness.com. When we modify it, we will post the changes in a revised policy statement.

Secure Ordering
CompleteNutritionAndWellness.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Returns & Replacements

CompleteNutritionAndWellness.com gladly accepts returns on unopened non-perishable merchandise within 14 days of purchase and will credit back the card that you used for the purchase. Please note that refrigerated items such as probiotics and protein bars can NOT be returned. Refunds will be given on items only and excludes shipping, or any other charges. Customer returns for items received as part of a "free shipping" offer will be credited for the amount of the returned items less actual outbound shipping charges paid by us.

Return Procedure
For all returns, please call 201-238-2720 and provide a specific reason for your return so that we can process it. Your card will be credited once we receive your package with the items you are returning.

Ordering

Order Online at www.CompleteNutritionAndWellness.com
All of the products on our website are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.

Ordering by Telephone
If you prefer to order by telephone, please call  201-238-2720 during out business hours.

In our Hoboken Office
All of the products on our website are available in our Hoboken office. We are located at 80 Park Avenue (entrance on Newark Street) Hoboken, NJ, 07030. We are open Mon, Tue, Thu and Fri 10am-6pm and Wed till 7pm.

Payment Options
We accept Visa, MasterCard, Discover, and American Express. International customers must pay any customs charges, VAT, taxes and other costs in addition to the shipping charge.

Pricing & Promotions

Complete Nutrition & Wellness strives to provide accurate prices and product descriptions. However, prices and quantities may change without notice. Complete Nutrition & Wellness reserves the right to limit orders based on out of stock situations, pricing and description errors.